Samsung is facing backlash as several Galaxy Z Fold 3 users report cracks on their foldable displays after the warranty has expired.
The damage is happening without any trauma or impact to the device, leaving users with limited options as the phone is out of warranty
The damage is happening without any trauma or impact to the device, leaving users with limited options as the phone is out of warranty.
One user reported a cracked screen despite never dropping the phone. Samsung referred her to UBreakiFix, who charged $800 to fix the display – 73% of the original purchase price. Other users have shared similar experiences on Reddit, with some reporting damage to their internal screens around the 1.5-year mark.
If you are in the US, you can contact Samsung’s CEO or consider starting a class-action suit. This issue is affecting multiple Galaxy Z Fold 3 models, and the phones are cracking in the course of normal use, without any physical trauma.
Why is Samsung facing criticism for their products?
Samsung has been in the spotlight for quite some time now. The Korean tech giant is known for producing innovative smartphones and consumer electronics, but it is also facing some criticism for issues related to their products.
The latest problem that has come to light is the screen cracking issue on the Galaxy Z Fold 3. The Galaxy Z Fold 3 is a premium device with a foldable display, and it is marketed as the ultimate device for multitasking. However, the recent reports of unexplained screen cracks have put a dent in Samsung’s reputation.
The issue is widespread, with several Galaxy Z Fold 3 users reporting screen cracks after the one-year warranty has expired. What’s concerning is that the cracks are happening without any physical trauma or impact on the device. Users are left with limited options as the phone is out of warranty, and fixing the screen is an expensive affair.
User Experiences of Samsung Galaxy Z Fold 3 Screen Cracks Without Physical Impact or Trauma
One user shared their experience on Reddit, stating that they heard a cracking sound while opening the phone to show it to a friend. The crack was almost down the middle of the internal display, and the right-hand screen no longer responded to any input. Another user reported that their phone split right down the middle when they took it off the wireless charger, and Samsung initially agreed to repair it under warranty. However, the repairer later found an impact point and dead pixels, and the user was asked to pay $700 for the repair.
The cost of repairing the screen is exorbitant, with UBreakiFix charging $800 to fix the display. This is almost three-fourths of the original purchase price of the phone, and it is unfair to ask users to pay for something they did not break. Samsung needs to address this issue and provide a viable solution to its customers.
If you are in the US, you can contact Samsung’s CEO or consider starting a class-action suit. This issue is affecting multiple Galaxy Z Fold 3 models, and the phones are cracking in the course of normal use, without any physical trauma. It is high time Samsung acknowledges the issue and offers a solution to its customers.
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Frequently Asked Questions
1. Why are some Samsung Galaxy Z Fold 3 users reporting screen cracks without any physical impact?
Some Samsung Galaxy Z Fold 3 users are reporting that their foldable displays are cracking for no apparent reason, and often without any trauma or impact to the device. The issue seems to be occurring after the one-year warranty has expired, leaving users with few options for repair.
2. What kind of damage are users experiencing on their Galaxy Z Fold 3 screens?
The damage to the screens of some Samsung Galaxy Z Fold 3 devices is often severe, with cracks appearing down the middle of the internal display. Some users have also reported dead pixels and other issues that make the device unusable. The damage is not limited to any specific region or part of the screen and seems to occur randomly.
3. Is Samsung acknowledging the issue with the Galaxy Z Fold 3 screens?
Samsung has not officially acknowledged the issue with the Galaxy Z Fold 3 screens. However, the company is reportedly offering some users the option to have their device repaired for a fee, although the cost of the repair is high and can be as much as 73% of the original purchase price of the phone.
4. What are users doing to address the problem with their Galaxy Z Fold 3 screens?
Some Galaxy Z Fold 3 users have taken to social media to share their frustration with the issue and to seek advice from others who have experienced similar problems. Others have started petitions and online forums to share their experiences and to pressure Samsung to acknowledge and address the issue.
5. What are the long-term implications of the Galaxy Z Fold 3 screen issue for Samsung?
The Galaxy Z Fold 3 screen issue is likely to have long-term implications for Samsung, as it raises questions about the quality and durability of their flagship foldable device. The high cost of repair and lack of support for users whose devices are out of warranty could damage Samsung's reputation and lead to a loss of customer trust. In addition, the issue could impact sales of the Galaxy Z Fold 3 and future foldable devices, which are an important part of Samsung's strategy to differentiate itself from competitors.